CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at taramiraonline@gmail.com
FAQs
How do I track my order?
Once your order is confirmed, we will send you an email with the tracking details after shipping the order. This may take upto 3-5 days.
How do I return an item?
Please check our returns policy for kids clothes and home linen before returning a product. You will need to email us with the details to take it forward.
Do you provide International delivery?
Our collection is also available on other websites that offer international delivery.
For deliveries outside India, for Taramira's Kids Collection please visit Aza or Pernia's Pop Up Shop
For deliveries outside India, for Taramira's Home Linen and Kids Collection please visit The Secret Label
Alternatively, we can organize international delivery too. Just email us or leave us a message here.
What is your returns policy?
We offer a 10 day return policy, which implies that returns will be considered within 10 days from the date of delivery to you. For a product to be considered for returns it must fulfill the following requirements-
-
It must be unused and unwashed.
-
All the original tags, labels and packaging need to be intact. Items without these will not be considered for returns.
-
Returns are considered only if the garment is damaged or has a quality defect when you receive it.
You are required to inform us within a day of receiving the order. Once we receive the returned product from your end, a quality check will be performed on the product to verify it. Please do not accept any order if the seal is broken at the time of delivery as we will not be able accept these if returned. In case we receive a return which does not fall into the above stated requirements, the product will be sent back to you at your cost.
After a return is accepted, you can choose another garment of the same value or more. Unfortunately, at this point, we will not be able to offer refunds. So please check the size charts before purchasing the products.
Considering the handmade nature of some of our products, we request you to be sensitive towards the crafts and make room in your hearts for a certain level of probable human error.